Orders may take between 3 - 7 days from order dispatch due to the COVID-19 situation and current delivery times. We are currently working hard to process orders as quickly as possible.
We use both Royal Mail and Parcel Force to deliver our orders to you. Unfortunately, both these delivery companies are struggling with a back log of parcels. And have informed us that they have now suspended all 24 hour delivery service and deliveries may now take up to 7days.
We send all our 'Cocktail Lab' Gift Boxes with Royal Mail or Parcelforce. Depending on the size of the item and the order.
Orders placed before 12.30pm Monday - Thursday (excluding Bank Holiday's). We will endeavour to get your order delivered to you within 2 days.
From time to time order may take 3-5 working days of order and payment. This can be due to the number of orders and stock levels we have to process.
When you place an order, you will receive an order confirmation email from 'Cocktail Lab' and another email when we dispatch your order. All emails will be sent to the email address registered with your order.
Please note that the tracking number on the order confirmation email may take a few hours to show on the Parcelforce system.
If Royal Mail or Parcelforce cannot deliver due to no one being in, a card will be left with contact details for you to arrange another delivery. Should these delivery attempts fail, the goods will eventually be returned to us and a full credit for the product will be issued to your account, minus the delivery charge.
Delivery cost starts at £3.95 - £5.95 within the UK Mainland. Depending on the weight of the order and may rise depending on the number of items ordered.
Please note - The postal charges take into consideration some locations in UK which sadly suffer additional postage charges due to the complexity of delivery. These include some of the Scottish Highlands and Islands also Northern Ireland .
Delivery charge is £15.50 within the Scottish Highlands and Islands also Northern Ireland .
International shipping £16.00.
We currently deliver to most EU countries. Sorry but we no longer deliver to the USA.